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Howto:
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Check an order status
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Log in at https://www.interplas.com/log-in.html. The order listing will be group in three major group. New Web Orders - orders that have just been submitted by you. In-Process Orders - order that are in production or being picked for shipping. Past Orders - Order that have shipped. Past Orders have carrier tracking number and can be tracked using this icon:  |
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How do I change my account info? |
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At the My Account page, click the yellow "Edit My Account Settings" button. The registration screen will allow for updating for billing and personal information, resetting of account passwords and contacts.
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Q.
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Can I change or cancel an order? |
A.
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There is no on-line function to cancel an order. However, before 3:00pm EST you may call customer service at 800.820.4722 to cancel an order. But of immediate limitations of email please do not use email messages to cancel orders.
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Q.
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What are my Custom Items?
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A.
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These are we specifically made for you packaging solution. These item SKU #'s typically contain your 6 character customer identifier preceeded with a C dash code. This help distinguish it from a stock sku #.
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Q.
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Who is my Sales Representative.
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A.
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Your My Account page will list who your current representative is. You will typically be assigned an account representative after your first web order. Your representative can be called and email from this screen. You may also use our "Request a Call" feature on the right side of the "Service Center" screen.
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Can I apply for Net Terms? |
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Yes. Download the Credit Application form. Fill it out and fax to 800-565-4722. For Distributors, please fax back to 864-297-5765.
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| Howto: |
Maintaining Favorite Items, Corporate Contacts and Ship-To Locations |
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InterPlas.com allows for you to save frequently purchased items on the "Favorites" tab located on your My Account page. The bottom of the page allows for the entering of proper International Plastics SKU numbers. 2 other Corporate Contacts can be maintained on InterPlas.com: A supervisor and and accounts payable clerk. The accounts payable clerk will get an invoice via email of your purchase. Your supervisor (provided they have their own individual InterPlas.com account) will be able to view your purchases. You, yourself, will automatically become a supervisor if another InterPlas.com account elects to show you their orders. Supervisors can view all order detail history excluding creditcard information. |
